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Frequently asked

Common questions

From your Dashboard, click on a template that matches your appointment type (e.g. Routine Exam, New Patient). Your clinician name will appear automatically, select your nurse, enter the Chief Complaint, then click through the sections to build your note.

Drafts are auto-saved every few seconds as you work. You can find them under Notes → Drafts, or on the 'Pick up where you left off' card on your Dashboard. When you copy a note it is completed and saved to your notes history.

Go to Settings → Team tab. You can add new team members by typing their name and clicking 'Add', or remove existing ones by clicking the 'Remove' button next to their name.

Go to Settings → Profile tab. Update the 'Name to appear on notes' field. This is useful if you want to use a shorter name (e.g. 'Dr Smith') or include your title.

In Bulletproof Mode, critical audit items must be fixed or acknowledged with a reason before the note can be copied or completed. In any mode, sections you don't need can be skipped with 'Skip remaining'.

When you select certain options (like 'deep filling' or 'root canal'), automatic alerts appear based on guidelines (SDCEP, etc.). These help check whether your notes are structured to support regulatory expectations and audit-readiness. You can add these warnings to your note with one click.

At the bottom of each template section, click 'Add custom note'. Type your text and add it to that section of your note.

Templates can't be edited by individual users. Within a note you can hide a section for that note only: this is temporary and resets when you start a new note. If a template is missing something you need, email support to suggest a change.

When you select a LA option, a detailed form appears asking for: type (Lidocaine, Articaine, etc.), injection site (buccal, lingual, etc.), amount in ml, batch number, expiry date, and whether the LA was warmed. If you select 'No LA required', the extra fields stay hidden.

Go to Settings → Account tab to view your current plan, update payment methods, upgrade, or cancel. We use Stripe for secure payment processing.

Nosht Solo gives you the templates scoped to your clinical role (dentist, hygienist or therapist), notes history, patient leaflets and the emergency protocols (free for everyone). Nosht Pro adds Nosht AI, the Finance Hub and the prescribing chairside tools.

Nosht AI is part of the 3-day trial and Nosht Pro, and it is available on some templates only, matched to your clinical role. For each of those templates it unlocks after you have saved 5 notes with it. While you are new, your first 10 completed notes skip that per-template wait, so you can use it from your first note. AI only drafts: you review and edit every note before you copy or complete it.

Your clinical notes carry no patient identifiers. The exceptions are referral letters (patient name and date of birth) and sending a leaflet (the patient's email or phone number). Keep other identifiers out of free-text fields.

Go to Settings → Account tab. 'Download my data' exports what Nosht holds about you, and 'Delete my account' removes your account after a confirmation step.

New subscribers get a 3-day trial, which needs a card. If you have subscribed before, there is no trial and billing starts straight away. For new subscribers, the plan starts when the trial ends unless you cancel first: go to Settings → Account tab to cancel. For refunds, see our Terms of Service.

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Last reviewed 4 October 2026